FREQUENTLY ASKED QUESTIONS

ORDERS

HOW QUICKLY ARE ORDERS PROCESSED?

-Our clothing is printed on demand. This means shipping dates may vary. Generally, orders process in 7-10 days.

CAN I TRACK MY ORDER?

-We will send you an e-mail when your order has shipped. This e-mail will include a tracking number. Tracking numbers may take 3-4 days to update.

CAN I CHANGE MY ORDER?

-We are unable to change orders. However, if you email us at Info@intelligentspeciesapparel.com within 24 hours and production has not yet begun, we can cancel your order and we will issue a refund, and you may place a new order with your desired items.

WHAT IF I DIDN'T RECEIVE A CONFIRMATION E-MAIL?

-A confirmation e-mail should be received after you place an order.

-If you haven't received yours, check to see if the e-mail you provided was correct.

-Check your spam folder. 

-Email us at Info@intelligentspeciesapparel.com

RETURNS AND EXCHANGES

DO YOU ACCEPT RETURNS?

-Since orders are made on demand, and we are a very small company, we do not accept returns. We do however accept one time exchanges within the first 30 days of your order arriving.

WHAT IS YOUR EXCHANGE POLICY?

-We currently only accept size exchanges.

-Exchanges must be shipped back within 30 days after your order arrives.

-Exchanged items may not be worn, or washed. They must include the invoice included in their original packaging.

-Since we are a very small company, you are responsible for the return shipping fees, however, we will cover the shipping fees for the new item.

-After mailing the item back, please e-mail a copy of your receipt and tracking number Info@intelligentspeciesapparel.com.

-As soon as we receive your returned item, we will place a new order for your desired size.

CONTACT

HOW DO I CONTACT YOU REGARDING OTHER ISSUES?

-E-mail us at Info@intelligentspeciesapparel.com

-You can also get into contact with us using the chat tool located in the bottom right corner of the website. We typically reply within a few hours.

-Or reach out to us on Instagram and Facebook